Frequently Asked Questions
Clear answers regarding our manufacturing capabilities, global logistics, and enterprise onboarding processes.
Production & Minimums
What are your standard Minimum Order Quantities (MOQs)?
For fully custom white-label manufacturing (custom dyeing, cut-and-sew), our standard MOQ starts at 500 units per style/color. However, for our Express Fulfillment ready-to-ship inventory, we can cater to teams as small as 5 units, making it perfect for executive gifts or small core teams.
Can we order physical samples before committing to a full production run?
Yes. Pre-production samples (PPS) are generated and shipped to your office for physical review, fit-testing, and quality assurance before bulk manufacturing begins. Sample costs are generally credited toward your final bulk invoice.
How do we ensure accurate sizing for a large, distributed workforce?
We provide comprehensive, digital sizing charts with exact garment measurements. For large enterprise rollouts, we can also ship a "size run" (one blank garment in every size) to your headquarters so employees can physically try them on before you submit the final roster.
We don't have a formal tech pack. Can your team assist with the design process?
Yes. Our in-house design and merchandise team can work with your brand guidelines and logos to generate professional mockups, tech packs, and curation boards before moving to physical sampling.
Lead Times & Logistics
What is the typical turnaround time for an enterprise order?
Standard custom white-label production requires 4 to 6 weeks. However, if you are utilizing our Ready-to-Ship inventory, we can dispatch branded merchandise in as little as 5 business days, depending on the simplicity of the customization.
Do you handle international shipping and customs clearance?
Absolutely. As a licensed commercial importer/exporter, Amber Design Company manages the entire supply chain. We coordinate with freight forwarders, generate commercial invoices, and manage customs clearance for seamless door-to-office delivery worldwide.
How do we track shipments for globally distributed employee onboarding kits?
For multi-location or direct-to-employee drop-shipping, we utilize premium courier partners (such as FedEx or DHL) and provide a consolidated tracking manifesto so your HR or procurement team has full visibility over every single delivery.
What are your standard payment terms for B2B contracts?
We require advance payment to initiate standard production. For large-volume contracts, we can establish phased payment milestones; however, 100% full payment must be cleared prior to final dispatch. Please note that for our Express Fulfillment (ready-to-ship customized products), we require 100% full payment in advance.
Branding, Gifting & Packaging
What customization techniques do you offer in-house?
We maintain end-to-end control over all application methods. Our facilities are equipped for high-density screen printing, precision multi-thread embroidery, direct-to-film (DTF) heat transfers, embossed leather patches, and custom woven neck labels.
Can you design and manufacture bespoke packaging?
Yes. A premium product requires premium presentation. We design and manufacture magnetic rigid boxes, custom mailers, die-cut foam inserts, and branded tissue/ribbon enclosures for executive gifting and onboarding kits.
Can we include third-party items or welcome letters inside your curated gifting boxes?
Absolutely. We offer comprehensive kitting and fulfillment services. You can send us your proprietary items (like welcome letters, company tech, or collateral), and we will seamlessly integrate them into the final rigid box presentation before shipping.
Can you drop-ship corporate gifting kits directly to remote employees?
Yes. Our corporate gifting division is equipped to handle complex fulfillment matrices. We can assemble bespoke onboarding kits and drop-ship them directly to the residential addresses of your distributed global workforce.
Quality Assurance & Policies
Do you offer sustainable or eco-friendly apparel options?
Yes, we offer an ESG-compliant manufacturing tier. This includes access to GOTS-certified organic cotton, recycled polyester (RPET) blends, and low-impact, water-based dyeing processes to help meet your corporate sustainability targets.
What is your policy on defects or discrepancies in bulk orders?
We operate on a strict Pre-Production Sample (PPS) approval model. Your bulk production is guaranteed to match the approved physical sample. In the rare event of a manufacturing defect that bypasses our final AQL inspection, we offer rapid replacements or direct invoice credits.